tellopk.blogg.se - Mac remote assistance over internet

Steps 2 and 3 above describe what happens with Google Chrome (Mac). NOTE: This process varies depending on your computer's operating system (OS), connection speed, and web browser.

Double-click on the application file Open To Start Support Session to start the remote support session.

The file you downloaded (Open To Start Support Session.zip) unzips and a Finder window appears containing a file with an orange, shield-like application icon named Open To Start Support Session.

If you don't see the download, click the link in this screen. After the software download completes, click on the downloaded file (Open To Start Support Session.zip) in the lower left corner of your browser window. NOTE: You may be asked: Do you want to allow downloads on ""? If so, click Allow. If not, go to the next step. Would you like to start a support session with ? Click Yes.

After you have clicked the session link, a new browser window (or a new browser tab) will open in your default web browser asking:.

(NOTE: Each session generates a unique link with a new session key.)

From within the email, click the session link to download the remote support application.When the ITS staff member calls, they will send you a session link via email.Remote Support Session Link ITS staff members working on your support request will schedule a remote support session with you.Īt the scheduled date and time, the ITS staff member calls you to start the remote support session (using your cellphone number, Drake office extension, etc.). The instructions below show you how to respond to requests from ITS staff members providing remote support.įor more information, see ITS Remote Support Policy.ġ. All remote interactions are logged as part of the support request. Drake students, faculty, and staff can authorize remote access to their computer to allow technicians to diagnose and resolve issues. ITS staff will never access user's computers without permission. All remote support sessions are generated from support requests submitted via the ITS service portal. Remote support allows ITS staff members to work with you remotely to resolve technical issues.